Description
1. Shipping destinations:
We only ship to locations within the United States.
2. Process time
All orders are processed within 2-4 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone timely.
3.Shipping time
Standard Tracked Shipping （10-20 business days after shipped)
Fast Tracked Shipping（5-7 business days after shipped)
Shipping time might vary depending on different regions, and shipment method chosen and other factors.
This shipping reference is for major cities, while the shipping time in remote areas will be extended, which depends on local logistics delivery.
4.Shipment confirmation and delivery
You will receive a Shipment Confirmation email containing tracking numbers once your order has shipped. The tracking number will be active within 24 hours.
We hope you love what you've ordered! But just in case you're not 100% satisfied, we've made the return process super easy.
Any notice when I make a return?
1.A max of 30 days is available to make returns. You need to send back and postmark your return packages within 30 days after the delivered date. No returns made after 30 days from the delivered date will be accepted.
2.You can contact us to get new ones if items are worn, damaged, or missing parts. Or it's also available to return them in the original packaging within 30 days after the delivered date.
3.You need pay by yourself cost when a product doesn't quality problem.
4.To complete the return, please email to jenacase@gmail.com before sending products to our warehouse: 203, Building 17, Yukang Garden, Xuefu Road, Nanshan District, Shenzhen, 518000, CN
Refunds And Returns For Conditions (if applicable):
There are certain situations where only partial refunds are granted:
1.Any item not in its original condition is damaged or missing parts for reasons not due to our error.
2.Any item that is returned more than 30 days after delivery.
Refunds
Refunds will be processed within 8 business days after we receive your package. The refund will be issued to the original payment account.
Unfortunately, due to current situations, your refund will require an additional 3-5 days to process. Thank you for your patience and understanding.
NOTE: If you have any issues with your return, please contact us to jenacase@gmail.com.