30-Day Money Back Guarantee

You may request a return within 30 days of receiving your item.

Restocking Fee: $0 USD (We do not charge any restocking fee for returned products).

Return Eligibility

• Items must be unused, in original packaging, and in saleable condition.
• Proof of purchase or valid Order ID is required.

Return Address

Please note that items returned directly without contacting us first will not be accepted. To obtain the authorized Return Address for your region, please email our support team before sending back any package.

Order Cancellation

If you wish to cancel an order, please email service@jenacase.com within 48 hours. Orders that have already been processed or dispatched cannot be canceled mid-transit.

Defective or Damaged Products

If your order arrives damaged or defective, please contact us within 48 hours with clear pictures. We will cover the return shipping costs or arrange a free replacement.

Refund Processing

Once your return is received and inspected, approved refunds will be credited back to your original payment method within 5–10 business days.

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