Return Policy
We hope you love what you've ordered! But just in case you're not 100% satisfied, we've made the return process super easy.
Any notice when I make a return?
1.A max of 30 days is available to make returns. You need to send back and postmark your return packages within 30 days after the delivered date. No returns made after 30 days from the delivered date will be accepted.
2.You can contact us to get new ones if items are worn, damaged, or missing parts. Or it's also available to return them in the original packaging within 30 days after the delivered date.
3.You need pay by yourself cost when a product doesn't quality problem.
4.To complete the return, please email to jenacase@gmail.com before sending products to our warehouse: 203, Building 17, Yukang Garden, Xuefu Road, Nanshan District, Shenzhen, 518000, CN
Refunds And Returns For Conditions (if applicable):
There are certain situations where only partial refunds are granted:
1.Any item not in its original condition is damaged or missing parts for reasons not due to our error.
2.Any item that is returned more than 30 days after delivery.
Refunds
Refunds will be processed within 8 business days after we receive your package. The refund will be issued to the original payment account.
Unfortunately, due to current situations, your refund will require an additional 3-5 days to process. Thank you for your patience and understanding.
NOTE: If you have any issues with your return, please contact us to jenacase@gmail.com.