Shipping Policy

Shipping Policy

Thanks for shopping with jenacase. International shipping might experience delay due to some uncertain factors. To keep track of your order, contact jenacase ( so we can provide you the order’s tracking number.

Note: Eligibility for free shipping is determined by the product's price after any applied discounts.

Order Processing Time

  • It is the time elapsed between when the customer places the order and when the seller hands the order over to the delivery service.
  • Generally, orders are shipped within 2-5 working days of order confirmation/payment. Orders made on the weekends might experience delay.
  • Our warehouse only operates on Monday – Friday during standard business hours, except on holidays. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

Shipping Cost & Transit Time

Currently, we can only ship to the United States and the United Kingdom, other countries or regions are temporarily unavailable.

We are pleased to offer free shipping on all orders to the following countries: USA,  the United Kingdom. 

Note: If you require expedited shipping, there will be an additional expedited fee regardless of the order amount. The US area needs to pay $16.98 for shipping, and the UK area needs to pay £16.98 for shipping.

Total Delivery Time = Processing Time + Shipping Time(depending on your location)


  • You will receive an email when your order has been shipped. A tracking number will be provided (the tracking number will be active within 24 hours). Please note: This may take longer during events or holidays.
  • Tracking information may take 48 to 72 hours to update.
  • If you cannot track your package normally, please contact us and we will resolve this issue within 48 hours.

Delivery Time Exceeded

International shipping might experience delay due to ome uncertain factors. If your order is delayed, please contact us via email, we will check the situation with the transportation company in time. Thanks for your understanding and support.

Order Cancellations

  • We can cancel the order for you if you contact us in time after your purchase.If your payment finished and the parcel is not shipped out, you can cancel your order before your item’s delivery. And we will refund full of your money.
  • Orders can't be canceled once the parcel is shipped out.

About Tax

In seldom cases, orders may be charged the customs fees by your government, not our site, you will be responsible for the charges. We apologize for any inconvenience, but we have no control over the customs authorities in your country or any other. Contact your local customs office for more information about customs fees, duties, and taxes. 

Phone: 86-18098975152