Shipping Policy
Shipping Overview
Standard Shipping: Free for all orders in the United States and the United Kingdom.
Expedited Shipping: $10.98 USD
Order Processing Time (Handling Time): 2 – 5 business days
Total Delivery Time: Processing Time + Shipping Time (depending on your location)
Where We Ship
We currently ship orders to the United States and the United Kingdom.
Shipping Rates & Delivery Times
| Shipping Method | Shipping Cost | Transit Time |
|---|---|---|
| Standard Shipping | FREE ($0.00 USD) | 10 – 20 business days |
| Expedited Shipping | $10.98 USD | 5 – 7 business days |
Order Processing Time (Handling Time)
All orders are processed within 2 to 5 business days (Monday–Friday, excluding weekends and holidays) after receiving your order confirmation email.
Order Tracking
Once your order has shipped, you will receive a confirmation email containing your tracking number. Please allow 1 to 2 business days for tracking details to update on the carrier's system.
Order Cancellation
If you need to cancel your order, please contact us immediately at service@jenacase.com within 12 hours of placing your order. Once the order has entered handling or shipping status, it cannot be canceled, but you may initiate a return upon receiving the package.
Need help?
Our customer support team is here to assist you.
Email: service@jenacase.com
Response Time: Within 24-48 business hours
