You may request a return within 30 days of receiving your order.

If 30 days have passed since your delivery date, unfortunately, we cannot offer you a full refund or exchange.

• • Jenacase Responsibility: If you receive a defective, damaged, or incorrect item, Jenacase will cover all return shipping costs and provide a free replacement or full refund.
• • Customer Responsibility: If the return is due to personal reasons (e.g., ordered wrong phone model, changed mind, or style preference), the customer is responsible for the return shipping costs.

To qualify for a return:

• ✓ Item must be unused, unworn, and in the same condition that you received it.
• ✓ Item must be in its original packaging.
• ✓ Proof of purchase or order number must be provided.

Non-Returnable Items:

• ✕ Final sale / Clearance items
• ✕ Custom or personalized products
• ✕ Products showing clear signs of abuse or intentional damage

Refunds: Once your return is received and inspected, we will issue a refund to your original payment method. Please allow 5-10 business days for the credit to appear on your bank statement.

Exchanges: The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.